Refund policy

Return unopened items within 14 days from the invoice date for a full refund of original purchase price. Hero-supplements.com is not responsible for return postage; any shipping charges or applied discount codes will NOT be refunded.

Return opened items within 14 days from the invoice date for partial refund our representative will receive that product and the amount used will be determined with the packaging cost and rest of the money should be refunded to your bank account or via Vodafone cash after evaluation. Shipping charges and applied discounts are NOT refundable.

Regarding damaged items upon arrival we are obligated to either replace it for the customer or compensate such damage if it was minor damage.

Important: These terms are non-negotiable and will be enforced at the discretion of hero-supplements.com. Customer service will not investigate any order disputes past the 14-day grace period. Should you ever have questions or concerns regarding a recent order, please contact customer service immediately.

We are available seven days a week from 11:00 am to 10:00 pm GMT+2 through phone and email. Call us: (002) 0111 841 1993 – (002) 0106 290 0863